![]() ![]() If your Skype for Business Online users can't communicate with all external contacts from a specific domain, this problem might occur for either of the following reasons: Resolving permissions issues between domains #Skype messages not sending properly windowsIf you're trying to communicate with Skype users, make sure that the Skype users have upgraded to the latest client on Windows (version 6.3 or a later version). Re-add the external contact and then verify that notifications are being sent and accepted by each contact involved. Generally for troubleshooting, if two external contacts have problems communicating, they should both completely remove the other contact from their own contact list. Under Contacts not using Lync, clear the box labeled Block all invites and communications. Open the Lync Options page and then click Alerts. In Lync, make sure that the setting to block all invites isn't set. Control access to your presence information in Lync 2013.Control access to your presence information in Lync 2010.For more information, go to the following Microsoft websites: Resolving permissions issues between individual contactsīoth external contacts have to be added to one another's contact lists, and they must have the appropriate permissions. Guided Walkthrough: Set up Skype for Business Online External Communications.This setting can be configured at the organization or user level.įor help configuring external communications for your organization, go to the following Microsoft website: This includes other Lync or OCS organization and public IM contacts on Skype or Microsoft Messenger. #Skype messages not sending properly professionalOffice 365 professional and business customers can turn external communications on or off only for all external contacts.
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